How it works
From scattered signals to early, explainable warning.
SentiWise is being built to bring together the places customer risk shows up, identify emerging risk, and give teams evidence and recommended actions they can act on.
1. Monitor the sources you already use
SentiWise is planned as an add-on that works alongside the systems your teams already use, rather than a place you have to move your work into.
- support tickets
- chat
- call notes
- CRM activity
- case-management systems
2. Identify emerging risk
SentiWise analyses customer communications and case activity to look for the indicators that a case is heading the wrong way.
- rising frustration and negative sentiment
- likely formal complaints or escalation
- vulnerability and safeguarding indicators
- repeated service failures
- approaching SLA deadlines
- churn and reputational risk
- cases requiring early intervention
3. Provide evidence and recommended actions
A score is not a decision. SentiWise should show why a case has been surfaced and what might help, so a person stays in control.
The intention is that every flagged case comes with the evidence behind it and a recommended next step, rather than reducing a customer to a simple positive or negative sentiment score.
Where SentiWise is today
SentiWise is at an early planning stage. The product, its integrations, and its risk-detection logic are still being defined, and the site is here to gather interest and feedback while that happens.