Questions about SentiWise

SentiWise is a customer-risk intelligence product. It analyses customer communications and case activity to detect emerging dissatisfaction, complaint risk, vulnerability, service failure, and likely escalation.

SentiWise is for the teams who carry customer risk: complaints and customer relations teams, vulnerability and safeguarding leads, service delivery and operations teams, case management and service desks, and customer success and retention teams.

Customer dissatisfaction usually builds across scattered conversations and case activity, so it is easy to miss one case at a time. SentiWise is being built to surface that emerging risk before it becomes a formal complaint, an escalation, a lost customer, or a reputational problem.

SentiWise monitors signals across sources such as email, support tickets, chat, call notes, CRM activity, and case-management systems. It looks for rising frustration and negative sentiment, likely complaints or escalation, vulnerability and safeguarding indicators, repeated service failures, approaching SLA deadlines, churn and reputational risk, and cases requiring early intervention.

No. SentiWise should provide evidence and recommended actions rather than reducing customers to a simple positive or negative sentiment score. The aim is to explain why a case has been surfaced and what might help.

SentiWise is planned as an add-on that works with email, support tickets, chat, call notes, CRM activity, and case-management systems. All integrations are planned and none are available yet.

Not yet. SentiWise is at an early planning stage. The product, its integrations, and its risk-detection logic are still being defined, and the site is here to gather interest and feedback while that happens.

Pricing has not been announced yet. People who join the waitlist will be among the first to hear when it is.

There is no launch date yet. SentiWise is in early planning, and the waitlist is the best way to hear when there is something to try.

When you join the waitlist or the design group, we store your email and the details you choose to share in our own database, and we use it to contact you about SentiWise. Google tags load and receive measurement events before you choose, with analytics and advertising storage denied under Consent Mode. Meta Pixel, Microsoft Clarity and Bing UET load only if you accept. Our privacy notice describes exactly what we keep and why.

Join the design group and tell us what you would want SentiWise to do. Members help direct what gets built by sharing which risk signals matter, what evidence is useful, and which systems SentiWise should connect to first.

SentiWise is a product of Sortx Software Ltd, a private limited company registered in the UK with company number 17132612.